We have a disclaimer in place to both protect our customers and ourselves.
All damage must be observable and repeatable.
If you think we scratched your car, we will gladly photograph your vehicle and then put it through the wash again to see if there is any equipment malfunctioning.
Back in the day, car washes used to utilize heavy nylon brushes that would clean well, but also leave behind small swirl marks in the paint requiring a detail to get them out. Today's car washes are not your father's car washes. We utilize Neo-Glide foam and microfiber cloth, both of which don't scratch or retain any solids in them.
Unfortunately being in New England, our roads see a lot of abuse and debris throughout the seasons. Sand, potholes, leaves, etc, all seem to be flung at our cars finish. Even the most cautious drivers will still experience small blemishes and hairline scratches due to these driving conditions. The best solution to remove these is a detail service utilizing high speed buffing and compound. All of our detailers are Simoniz Trained and will provide the best quality service using only the best Simoniz and Ardex detailing supplies.